{"id":14400,"date":"2026-08-31T17:07:44","date_gmt":"2026-08-31T16:07:44","guid":{"rendered":"https:\/\/savvy-career.com\/?post_type=job_listing&#038;p=14400"},"modified":"2026-08-31T17:07:44","modified_gmt":"2026-08-31T16:07:44","slug":"24-boulevard-colonel-bougara-el-biar-alger-full-time-customer-success-specialist","status":"publish","type":"job_listing","link":"https:\/\/savvy-career.com\/fr\/job\/24-boulevard-colonel-bougara-el-biar-alger-full-time-customer-success-specialist\/","title":{"rendered":"Customer Success Specialist"},"content":{"rendered":"<p><!--SAVVY_JD_LANG_FR_START--><\/p>\n<div class=\"savvy-jd-content savvy-jd-template savvy-jd-bilingual savvy-jd-lang-fr\" data-savvy-jd-lang=\"fr\" lang=\"fr\">\n<h3>Pr\u00e9sentation du poste :<\/h3>\n<p>Qoblex est une entreprise mondiale de logiciels en forte croissance qui aide les petites et moyennes entreprises \u00e0 g\u00e9rer leurs op\u00e9rations e-commerce en arri\u00e8re-plan. Nous aidons les entrepreneurs \u00e0 suivre leurs actifs de stock \u00e0 grande \u00e9chelle et \u00e0 vendre leurs produits sur plusieurs canaux de vente \u00e0 travers le monde.<\/p>\n<p>Qoblex poursuit son expansion avec l\u2019ambition de devenir l\u2019une des marques de r\u00e9f\u00e9rence mondiales dans la gestion des op\u00e9rations e-commerce, et nous recherchons une personne motiv\u00e9e et d\u00e9termin\u00e9e pour rejoindre l\u2019\u00e9quipe.<\/p>\n<h3>Comment vous ferez la diff\u00e9rence :<\/h3>\n<p>En tant que Customer Success Specialist, vous travaillerez directement avec l\u2019\u00e9quipe fondatrice afin de garantir le fonctionnement efficace et fluide des comptes. Vous serez responsable de certaines activit\u00e9s op\u00e9rationnelles li\u00e9es aux comptes.<\/p>\n<p>Vos principales responsabilit\u00e9s consisteront notamment \u00e0 aider nos clients \u00e0 tirer le maximum de valeur de notre plateforme et de nos services.<\/p>\n<p>Vous amplifierez la voix du client en interne en alimentant continuellement les \u00e9quipes Product, Engineering et Marketing avec des retours permettant de mieux servir nos clients.<\/p>\n<p>Si vous cherchez toujours \u00e0 donner le meilleur de vous-m\u00eame, que vous \u00eates PASSIONN\u00c9(E), que vous aimez INNOVER et COLLABORER et que vous avez un fort sens de l\u2019INT\u00c9GRIT\u00c9, vous \u00eates peut-\u00eatre pr\u00eat(e) \u00e0 mettre les valeurs de notre entreprise en pratique !<\/p>\n<h3>Ce que vous ferez :<\/h3>\n<ul>\n<li>R\u00e9pondre aux e-mails de support afin d\u2019aider les clients et les nouveaux clients potentiels.<\/li>\n<li>Organiser des appels en direct afin d\u2019aider les clients \u00e0 r\u00e9soudre imm\u00e9diatement leurs probl\u00e8mes et \u00e0 utiliser correctement nos plateformes.<\/li>\n<li>G\u00e9rer \/ mettre \u00e0 jour le contenu de la Knowledge Base afin que nos clients puissent trouver de l\u2019aide de mani\u00e8re autonome.<\/li>\n<li>Soumettre les rapports de bugs dans l\u2019outil de suivi des anomalies.<\/li>\n<li>\u00c9changer de mani\u00e8re proactive avec les clients afin de leur proposer les solutions permettant d\u2019obtenir les meilleurs r\u00e9sultats avec nos plateformes.<\/li>\n<li>Anticiper les probl\u00e8mes et identifier les possibilit\u00e9s de reproduire, syst\u00e9matiser et documenter les solutions utilis\u00e9es pour d\u2019autres clients afin de soutenir efficacement la mont\u00e9e en \u00e9chelle de l\u2019\u00e9quipe et de la base clients.<\/li>\n<li>\u00c9changer de mani\u00e8re proactive avec l\u2019\u00e9quipe fondatrice lors des discussions sur notre vision et notre roadmap afin de d\u00e9fendre les besoins des clients dans les futures am\u00e9liorations de notre plateforme.<\/li>\n<li>Surveiller la sant\u00e9 des clients et exploiter les informations clients afin d\u2019att\u00e9nuer les risques.<\/li>\n<\/ul>\n<h4>Objectifs \u00e0 30 jours :<\/h4>\n<ul>\n<li>Apprendre \u00e0 utiliser la suite de produits Qoblex et les diff\u00e9rentes parties de notre plateforme.<\/li>\n<li>Comprendre quels sont nos march\u00e9s cibles.<\/li>\n<li>Commencer \u00e0 travailler activement sur la file quotidienne des demandes de support.<\/li>\n<\/ul>\n<h4>Objectifs \u00e0 100 jours :<\/h4>\n<ul>\n<li>D\u00e9velopper la Knowledge Base afin d\u2019en faire une ressource utilisable pour les questions fr\u00e9quemment pos\u00e9es.<\/li>\n<li>Construire notre strat\u00e9gie Customer Success.<\/li>\n<\/ul>\n<h3>Exigences :<\/h3>\n<ul>\n<li>Ma\u00eetrise de l\u2019anglais \u00e0 un niveau natif.<\/li>\n<li>Compr\u00e9hension approfondie des op\u00e9rations e-commerce telles que la supply chain, la gestion des stocks et les ventes. Ces comp\u00e9tences sont essentielles car vous travaillerez principalement avec les responsables des op\u00e9rations chez nos clients.<\/li>\n<li>Une exp\u00e9rience de gestion d\u2019une boutique Shopify ou de toute autre plateforme e-commerce constitue un excellent atout (les candidats r\u00e9pondant \u00e0 ce crit\u00e8re seront consid\u00e9r\u00e9s en priorit\u00e9).<\/li>\n<li>Une exp\u00e9rience pr\u00e9c\u00e9dente de 2 ans ou plus dans un r\u00f4le en contact avec la client\u00e8le (support, success, ventes) constitue un avantage important.<\/li>\n<li>Exp\u00e9rience en r\u00e9daction \/ cr\u00e9ation de contenu web.<\/li>\n<li>Tr\u00e8s bonne organisation et grande attention aux d\u00e9tails.<\/li>\n<li>Fort esprit d\u2019\u00e9quipe et capacit\u00e9 \u00e0 collaborer avec les \u00e9quipes internes et externes.<\/li>\n<li>Capacit\u00e9 \u00e0 travailler dans un environnement au rythme soutenu.<\/li>\n<li>Des comp\u00e9tences en montage vid\u00e9o constitueraient un excellent atout, car nous d\u00e9veloppons \u00e9galement notre biblioth\u00e8que de tutoriels vid\u00e9o.<\/li>\n<\/ul>\n<h3>Ce que Qoblex vous offre :<\/h3>\n<ul>\n<li>De r\u00e9elles possibilit\u00e9s d\u2019\u00e9volution de carri\u00e8re et de succession au sein de notre entreprise en forte croissance.<\/li>\n<li>Une excellente r\u00e9mun\u00e9ration.<\/li>\n<li>Dans une entreprise remote-first, vous pouvez travailler de mani\u00e8re flexible depuis le confort de votre domicile. Tout ce dont vous avez besoin est un ordinateur, un bureau et une connexion Internet haut d\u00e9bit.<\/li>\n<li>Une culture exceptionnellement centr\u00e9e sur les personnes qui valorise la contribution de tous les employ\u00e9s.<\/li>\n<li>Un environnement multiculturel dans une entreprise ouverte au recrutement dans le monde entier et qui compte des clients aux quatre coins du monde.<\/li>\n<li>Une \u00e9quipe de direction qui vous soutient.<\/li>\n<\/ul>\n<\/div>\n<p><!--SAVVY_JD_LANG_FR_END--><!--SAVVY_JD_LANG_EN_START--><\/p>\n<div class=\"savvy-jd-content savvy-jd-template savvy-jd-bilingual savvy-jd-lang-en\" data-savvy-jd-lang=\"en\" lang=\"en\">\n<h3>Job Introduction:<\/h3>\n<p>Qoblex is a fast-growing global software company that helps small to medium businesses run their backend e-commerce operations. We help entrepreneurs keep track of their inventory assets at scale and help them sell their products across multiple sales channels around the world.<\/p>\n<p>Qoblex is expanding with a mission to become one of the leading e-Commerce operations management brands in the world, and we are looking for a motivated and driven individual to join the team.<\/p>\n<h3>How you\u2019ll make an impact:<\/h3>\n<p>As a Customer Success Specialist, you will work directly with the founding team ensuring accounts run effectively and smoothly. You will be responsible for managing certain account operational activities.<\/p>\n<p>Primary areas of responsibility will include supporting our customers to get the maximum value of our platform and services.<\/p>\n<p>You will amplify the voice of the customer internally by driving continuous feedback into our Product, Engineering and Marketing teams on ways we can better serve our customers.<\/p>\n<p>If you always STRIVE to be your best, you\u2019re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice!<\/p>\n<h3>What you&#8217;ll do:<\/h3>\n<ul>\n<li>Answering support emails to help customers and potential new customers<\/li>\n<li>Run live calls to help customers fix issues on the spot and properly use our platforms<\/li>\n<li>Managing \/ updating content in the Knowledge Base so our customers can find help on their own<\/li>\n<li>Submitting bug reports to the bug tracker<\/li>\n<li>Proactively engage with customers to provide solutions for best outcomes when using our platforms<\/li>\n<li>Anticipate issues and find opportunities to replicate, systematize and document solutions used for other customers to support effective scaling as the team and customer base grow.<\/li>\n<li>Proactively engage with the founding team during our vision and roadmap discussions to advocate for customer needs around future enhancements to our platform.<\/li>\n<li>Monitor customer health, and leverage customer insights to mitigate risk.<\/li>\n<\/ul>\n<h4>30 Day Targets:<\/h4>\n<ul>\n<li>Learn how to use Qoblex product suite and the different parts of our platform<\/li>\n<li>Learn who our target markets are<\/li>\n<li>Start to actively work on the day-to-day support request queue<\/li>\n<\/ul>\n<h4>100 Day Targets:<\/h4>\n<ul>\n<li>Build out the Knowledge Base into a resource we can use for Frequently Asked Questions<\/li>\n<li>Build our customer success strategy<\/li>\n<\/ul>\n<h3>Requirements:<\/h3>\n<ul>\n<li>Native-level-proficiency in English<\/li>\n<li>Deep understanding of e-Commerce operations such as supply chain, inventory management, sales. These skills are critical as you will be mostly working with operation managers from our customer\u2019s side.<\/li>\n<li>Experience running a Shopify, or any other e-Commerce platform is a great addition (candidates who tick this point will be considered first)<\/li>\n<li>Previous experience (2+ years) in a customer facing role (support, success, sales) is a significant plus<\/li>\n<li>Writing\/web content creating experience<\/li>\n<li>Highly organized with a strong attention to detail<\/li>\n<li>A strong team player who can work collaboratively with both internal and external teams<\/li>\n<li>Ability to work within a fast-paced environment<\/li>\n<li>Video editing skills would be an excellent plus as we are also building our video tutorials library<\/li>\n<\/ul>\n<h3>What&#8217;s in it for you?<\/h3>\n<ul>\n<li>A clear career growth and succession opportunities across our fast growing business<\/li>\n<li>Excellent salary package on offer<\/li>\n<li>In a remote first company, you can work flexibly from the comfort at your home. All you need is a computer, a desk and a high-speed internet connection.<\/li>\n<li>Exceptionally people focused culture that values input from all employees<\/li>\n<li>Multicultural environment in a company open to hire worldwide and customers from all around the world<\/li>\n<li>A supportive leadership team<\/li>\n<\/ul>\n<\/div>\n<p><!--SAVVY_JD_LANG_EN_END--><\/p>","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9sentation du poste : Qoblex est une entreprise mondiale de logiciels en forte croissance qui aide les petites et moyennes entreprises \u00e0 g\u00e9rer leurs op\u00e9rations e-commerce en arri\u00e8re-plan. Nous aidons&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"24 Boulevard Colonel Bougara, El biar , Alger","_application":"n.ouraghi@savvy-career.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":1,"_featured":1,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_hours":"","_salary_min":"","_salary_max":"","_apply_link":"","_hide_expiration":"","_company_facebook":"","_members_access_role":[],"_members_access_error":""},"job_listing_region":[224],"job-categories":[1655],"job-types":[2],"job_listing_tag":[],"job_sector":[1656],"job_orientation":[],"job_language":[585],"job_experience":[603],"job_seniority":[610],"class_list":["post-14400","job_listing","type-job_listing","status-publish","hentry","job_listing_region-el-biar","job_listing_category-customer-success-customer-experience","job_listing_type-full-time","job_sector-technology_saas_ecommerce","job_language-english","job_experience-0-3","job_seniority-mid-level","job-type-temps-plein","job_position_filled","job_position_featured"],"_links":{"self":[{"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job-listings\/14400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/media?parent=14400"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job_listing_region?post=14400"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job-categories?post=14400"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job-types?post=14400"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job_listing_tag?post=14400"},{"taxonomy":"job_sector","embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job_sector?post=14400"},{"taxonomy":"job_orientation","embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job_orientation?post=14400"},{"taxonomy":"job_language","embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job_language?post=14400"},{"taxonomy":"job_experience","embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job_experience?post=14400"},{"taxonomy":"job_seniority","embeddable":true,"href":"https:\/\/savvy-career.com\/fr\/wp-json\/wp\/v2\/job_seniority?post=14400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}